Purchase conditions
Ownership
Identity: SENTIDOS TRUFEROS SL – NIF: ESB67992511
Postal address: AVDA. PIRINEOS 3 ALTILLO PUERTA A 22300 BARBASTRO (Huesca)
Telephone: 640050798 – Email: informacion@sentidostruferos.com
This document regulates the conditions by the that HE governs this web , HE understands that the activity of Truffle Senses understands the sale and marketing of products in the that are specialized.
Besides of read the present conditions, he user has to have read he Warning legal, the policy of cookies, and the policy of privacy. To the use this place web he user is aware to stay bound by are conditions. Of No this of agreement with it No has to do use of the same. So same , HE reports of that are conditions they can be modified, he user is responsible of consult them each time that access I browse by the web being applicable those that HE find current in he moment in that HE request the acquisition of products I services.
Destinations and shipping costs
Only HE will admit orders whose destinations of shipment be peninsula Iberian and Balearics. By he moment No have service of shipment to Islands Canary Islands, Ceuta and Melilla
He service of transport and delivery HE will perform through companies of messaging and parcel service.
International shipments to Europe, the order will be shipped on Tuesday.
Spain, the order will be shipped on Wednesday.
For the rest of the world, the order will be shipped on Monday.
FREE shipping! Insured. Express delivery within 24/48 hours to your door.
As it is a perishable product, you must be aware of the delivery.
Product Warranty
Truffle Senses guarantees that their products are compliant to contract and except If one product does not reach the agreed weight, the desired quantity will be reached with two or more products . without embargo No HE holds responsible of the minimums differences either inaccuracies that may exist due to lack of resolution of the screen either issues of the browser that HE use.
Responsibility
He user assumes his responsibility of use correct of the place web, this responsibility HE will extend to do a use correct of the place for carry out queries and shopping legally validated, also he user HE commits to ease data of contact truthful and lawful and to No carry out none buys fake either fraudulent. He user declares be elderly of 18 years and have ability legal for celebrate contracts to through of this place web.
The information and either data of character staff that he user facilitate to Truffle Senses, will be treaties with arrangement to the GDPR and to the policy of privacy of the place web. Consult the policy privacy for know he use to the that HE allocate their data personal.
How to buy
To buy from our online store, simply follow these steps: choose an item, add it to your cart by clicking on the cart icon, and complete the order by filling in all the billing information and using the indicated payment method.
How to pay
You can pay for your purchases through:
– VISA or Mastercard card.
For card payments, Sentidos Truferos uses a virtual payment gateway, processed through Banco Santander. To obtain this virtual POS terminal, Sentidos Truferos has provided the bank with documentation proving its ownership of the payment gateway.
Regarding the data that the user registers on the payment gateway, it should be emphasized that this data will not be processed by our company, but by Banco Santander, and this financial entity is the one that carries out the collection process.
The financial institution does not know the contents of the shopping basket, so there is no risk that the aforementioned financial institution will use this information to study the socio-economic profile of the user.
In our case, we neither store nor have access to your card details. Therefore, there is no risk of your card being misused.
Delivery times
Delivery time is 24-48 hours (subject to product availability) from when the order is shipped. Please check order dispatch days.
By placing the order, I accept that Sentidos Truferos is not responsible for the condition of the truffle after 2 failed attempts.
Returns
Orders can be cancelled free of charge until the moment of payment confirmation.
If the cancellation is received after the package has been shipped, it will be considered a return.
The claim can be made on the day the order is received.
For the purposes of this website, we must emphasize that the Truffle, by its nature, is considered a highly perishable good.
For all other products, and provided the return is made within the specified period, the entire purchase must be returned with all items, in their original packaging, with the original seal intact, all accessories included, and in perfect condition. Returns of products not in their original packaging will not be accepted unless they are defective. “Sentidos Truferos” will refund the order amount once it has verified that the merchandise meets the above conditions. In the case of returns for commercial reasons, the customer will be responsible for the shipping costs. To request a return, please send an email to [email address missing]. orders@sentidostruferos.com
This policy excludes returns resulting from an error on our part or a product defect. If the product is defective upon delivery, or if the defect is due to a shipping issue, you must report it within 12 hours of receipt by emailing pedidos@sentidostruferos.com . Fresh or perishable products can only be returned within 12 hours of receiving the order, and only for defective items; returns are not accepted for commercial reasons. Once the package is received in its original packaging and the defect is verified, Sentidos Truferos will replace the defective product with an identical one and will cover the return shipping costs. If a replacement is not possible, the customer will be refunded via the same payment method used for the original order.
